In this summer, let happiness come!
SHOP NOW
QUESTIONS & ANSWERS

Frequently Asked Questions

We hope you find these FAQs and the answers helpful!

We strive to make the ordering process as easy as possible for you. To order a product, you must first add the item(s) you are interested in purchasing to your shopping cart. The shopping cart allows you to keep your items safe while you continue to browse for other products to add.

Once you have added all the items you wish to purchase to your basket, you can click the "Secure Checkout" button to begin submitting your order.

If you are absolutely sure that your order is correct and you have entered all the payment details correctly (if ordering with a credit card), click "Continue" to complete and submit your order to us.

We offer a number of payment methods to suit our customers. The most common way of ordering any item from us is with our 'Credit/Debit Card' option (please note we only accept Visa and Mastercard credit cards, we also only accept Visa and Mastercard debit cards). The 'Credit/Debit Card' option is the quickest way of pushing your order through and having it processed and dispatched as soon as possible. If you do not have a Credit or Debit card, you may choose to pay via PayPal。

Military standard 256-bit Secure Socket Layer technology is used to ensure that your personal information is transmitted securely to us. Our payment gateway is provided by Paypal. We never see your card details or have access to them. They are stored on a secure server and encrypted for your protection.

As soon as you place your order you will receive an order confirmation email at the email address you specified. This email will contain a summary of the products you ordered, the total cost and includes an order number which you can quote if you have any queries regarding the status of your order. You will receive a further email as soon as your order has been dispatched, indicating the order is now on its way to you.

The length of time an order takes to be processed is dependant on how your details pass through our system. Whenever a customer places a Credit/Debit card order, the card information is rigorously checked to ensure maximum security and prevent potential credit card fraud. Your bank will may require security checks to validate your purchase. If all of the details are correctly matched and verified, your order will be processed as soon as possible. If there are any issues, a member of staff may be required to look into the situation and may contact you to verify some details.

Providing you contact us before your order is dispatched and ideally as soon as possible after making the order, you should be able to cancel your order without a problem. To do this, email or phone us with your order number to hand. If the order is still being processed, we will cancel the order for you. If it has already been dispatched there is nothing we can do. You may refer to our returns policy for the next stage.

If you would like to return your items, you may do so within 30 days of receiving them but please first contact Customer Services by email, including your full name and order number. Items must be in a new and unused condition. We will refund the cost of the items, however shipping charges are non-refundable.

If you find that you have received damaged or incorrect items, where possible, we will happily replace them at no charge to yourself. We will refund the cost of sending the item back to us utilising your country's domestic postal service. (Please note - we will not accept extra charges for express, courier or other postal services unless by prior agreement).

We have been in business for a long time and have developed many contacts that can supply us with great quality stock. This is coupled with the fact that we buy all of our stock in large quantities so that we can offer our customers a fantastic range and superb, affordable prices.

We source our products from reliable manufacturers all around the globe. Many products are made in Asian countries such as Singapore, China, HongKong and Japan - in the centers of spirituality and where the unique materials such as black obsidian and jade stones are to be found. Through factory inspections and production guidelines we ensure the highest quality of product and fair work conditions with all out partner factories.

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Yes, our items are genuine and of high quality and made of original materials.

Give Us A Chance To Prove It!

"Not only are we product specialists, but we are also associated with the Virtuous Taoist Monks of renowned temples and share the desire to spread positive love to all and energize these products."

ASK QUESTIONS

Any question? ask us !!

Write down what you want to know and we’ll be the first to help, no matter what the information is, as long as it’s within our capabilities.

    X
    0